Digital Capital Ltd
Planned services — not yet available. Digital Capital is currently pre-operational and does not provide services or hold customer funds.
80% discount throughout the pilot
Selected pilot customers pay £2 per customer per month for the duration of the pilot project. The standard subscription is £10 per customer per month.
Incoming CHAPS costs £3.60 per successfully credited payment during the pilot. The standard charge is £18 per successfully credited payment. Outgoing CHAPS is not offered.
Optional savings has a separate capped fee, explained below. No minimum subscription term, customer notice period or early-exit fee applies.
Planned services — not yet available. Charges begin only when the relevant account is activated. All prices include any applicable VAT; none is added.
Base subscription, per customer / month
Incoming CHAPS, per successfully credited receipt
Optional savings, per open account / month
Savings opening, permitted transfers and closure
Onboarding and account opening
Incoming and outgoing Faster Payments
Incoming Bacs Direct Credits
Outgoing Direct Debit payments
Permitted book transfers and Confirmation of Payee
Additional enabled payment accounts and users
Statements and customer support
Failed/rejected payments and returns
Account closure, balance return and early termination
Inactivity
Incoming and outgoing Faster Payments, incoming Bacs Direct Credits, outgoing Direct Debit payments, incoming CHAPS, permitted internal book transfers, Confirmation of Payee, statements and customer support. Outgoing Direct Debit means paying bills from your account, not collecting payments from your own customers. Included transactions are subject to limits; they are not unlimited.
Regular email and chat support will be available on business days, 09:00–17:00 UK time.
The sender chooses the payment route. The fee applies only to a successfully received and credited CHAPS payment. A payment rejected or returned before crediting does not incur a CHAPS receipt fee. Check which payment route your payers or acquirers expect to use. Outgoing CHAPS is not offered.
A separate Griffin Easy Access Savings Account is planned to be available from pilot entry for eligible customers who choose it, accept its terms and receive Griffin’s account-opening approval. Savings is optional and has a separate capped fee. It is not currently available.
The standard monthly fee per open savings account is the lower of £2 and 20% of the customer interest for the same period. Customer interest means the amount allocated to you after any agreed interest allocation, before tax and the Digital Capital savings fee. During the pilot, an 80% discount is applied to that capped fee, reducing the full-month maximum to £0.40.
No customer interest means no savings fee. We assess and collect the fee only after the corresponding interest is established and credited. If it is not yet known, we defer charging. We correct any overcharge. The monthly maximum is apportioned for part-periods. We round the capped standard fee down to the nearest penny, then apply the pilot discount and round down again. Fee reductions are permanent and are not recovered later.
This protection applies to the savings fee only. It does not guarantee a positive return after the base subscription, CHAPS charges, tax or inflation.
Savings account opening, permitted transfers and closure have no additional Digital Capital fee. No savings fee applies to an unopened or declined account.
Savings is not currently available and we are not accepting savings applications. Final product information will be published before marketing or applications begin.
Selected pilot customers receive an 80% discount on Digital Capital subscription and transaction charges for the duration of the pilot project, in recognition of their participation and feedback. For optional savings, the discount is applied after the savings fee protection.
If you request closure of your overall Digital Capital customer account during the pilot project, we will refund all Digital Capital tariff fees actually charged during your pilot participation: base subscriptions, savings account fees and incoming CHAPS charges. No reason or proof of dissatisfaction is required. Your request date determines eligibility, even if closure is completed after the pilot ends.
We will pay the refund within 10 working days of receiving your closure request, using an agreed verified payment route. Pending account-closure administration does not postpone this commitment. We stop new subscription charging from the request date.
Charges relating to pre-request pilot activity that are posted later are also included. If such a charge is posted after the initial refund, we will refund it promptly and no later than 10 working days after posting. Amounts already refunded or waived are not refunded twice.
Your remaining account balance is returned separately under the account terms, and your entitlement to customer interest is preserved. Digital Capital’s agreed interest commission and independent third-party charges are outside this tariff-fee refund. Closing only a savings account ends its own fee but does not trigger the whole-account pilot refund.
These pilot benefits supplement your complaint, refund and other legal rights. You do not have to close your account to have an incorrect charge corrected or to exercise another right to redress.
Your pilot agreement will explain the pilot’s start and end arrangements and both the pilot and standard tariffs.
Before the pilot discount ends, we will notify you of the end date, the applicable standard prices and your option to close without an exit fee, in accordance with your contract and applicable notice requirements.
Charges for a billing period spanning the transition will be apportioned fairly. Standard prices will not be applied retrospectively to services used during the discounted period. The planned review within 90 days does not automatically end the pilot discount.
After the pilot, any planned restriction of services will be communicated in accordance with applicable notice requirements. We will consider affected balances, mandates and pending payments and provide a controlled way to access funds and complete or cancel obligations. We will reassess value before continuing charges for a materially reduced service, apply a waiver or refund where warranted and offer suitable continuation or free exit. Urgent lawful restrictions remain possible.
Base subscription fees and the maximum savings fee are apportioned from activation or opening to termination or closure. Closing only a savings account ends its own fee without closing the base account. There is no separate inactivity fee; the base subscription continues while the account remains open, subject to the pilot exit terms.
Outside the pilot exit guarantee, unused prepaid fees are refunded proportionately and valid charges already incurred remain payable. Independent charges under a separate acquiring agreement or imposed by a sender’s bank are outside this tariff. Provider costs not expressly charged in this schedule remain Digital Capital’s responsibility.
Incorrect charges will be corrected. A material service outage triggers an assessment of fee relief. Statutory refund and redress rights remain unaffected.
No customer charges begin before activation. All functions in the agreed package will be ready at pilot entry; if they are not ready, entry and Digital Capital customer charging will be deferred.
Cards, card acquiring, cash services, lending, FX, international and SEPA payments, outgoing CHAPS, outgoing Bacs Direct Credits, Direct Debit collection services, personal consumer wallets, QR payments and loyalty services are excluded. Supported receipts from a separate acquirer do not make Digital Capital the acquirer. Separate acquirer and sender-bank fees remain outside this tariff.
For a change to an agreed framework contract, fee or limit requiring notice, we give at least two months’ advance notice on a durable medium and explain the change and the right to reject it and close without charge before it takes effect. Any lawful exception is applied only within its scope. A webpage update alone does not amend your contract. Complaints and statutory refund requests are free. No APP reimbursement excess applies under this tariff.