THE PILOT
A pilot built around real business use
Before activation
1. Tell us about your business
Describe your UK hospitality activity, expected receipts, payments and the account functions you need. An enquiry is not an application approval and does not open an account.
2. Complete the required checks
If invited to apply, provide the business, ownership and authorised-user information needed for our checks. Digital Capital makes its own customer acceptance decision. Griffin separately decides whether to open an elected savings account.
3. Review the full proposition
We provide the service terms, pilot and standard prices, payment limits, support arrangements and pilot refund rights in good time before you are bound by the relevant agreement and before activation. Choose savings only if suitable and after reviewing its separate terms.
In the pilot
4. Start with the agreed functions ready
Following successful onboarding with Griffin and completion of the required contractual and operational arrangements, all agreed package functions will be available from your entry into the pilot. Required checks and any elected savings account opening are completed before entry. If the service set is not ready, entry and Digital Capital customer charging are deferred.
5. Use the service and share feedback
Selected pilot customers receive an 80% discount on Digital Capital subscription and transaction charges throughout the pilot project. The planned review within 90 days does not automatically end the discount. Your pilot agreement explains the start and end arrangements.
6. Decide whether to continue
We will notify you before the pilot discount ends, explain standard pricing and your free exit option, and apply the applicable contractual and legal notice requirements. Standard prices are not applied retrospectively to discounted activity.
Availability from pilot entry
Following successful onboarding with Griffin and completion of the required contractual and operational arrangements, selected pilot customers will have all functions in the agreed package available from the start of their participation, subject to eligibility and account limits.
Optional savings requires the customer’s express choice, acceptance of the savings terms and Griffin’s account-opening approval. Required checks and any elected savings account opening will be completed before pilot entry.
If the agreed service set is not ready, pilot entry and Digital Capital customer charging will be deferred.
Your pilot exit protection
If you request closure of your overall Digital Capital account during the pilot, we refund the qualifying Digital Capital tariff fees actually charged during your participation: base subscriptions, savings fees and incoming CHAPS charges. No reason or proof of dissatisfaction is required. We pay within 10 working days of receiving the request and stop new subscription charging from that date. See the full refund terms, including later-posted charges and exclusions.
Interested in the pilot?
Tell us about your business and expected payments. An enquiry does not open an account.